We strive to process and ship all orders within 24 hours of receipt, however sometimes it takes a bit longer due to an intervening weekend or holiday, or due to product availability based on the roasting schedule for a particular bean. If there will be undue delay in the shipment of your order, we will let you know by email.
We ship to U.S. addresses only (including Hawaii and Alaska) – sorry, no international shipping at this time. Shipping times vary depending on your location, and average 1-3 days; you will receive an email with tracking information once your package has been received by the carrier (USPS or UPS). Shipping charges will be calculated during checkout, before your credit card is charged and are determined by the size, weight and destination zip code of the delivery address.
Large orders (over 10 lbs) require special handling to ensure the most efficient shipping option. If you would like to place a large order or have special shipping requirements, e.g. expedited shipping, please call us at (209) 728-8634 and we will do our best to accommodate your needs.
COVID-19 SHIPPING UPDATE: During this time processing and shipping of orders may be delayed by 1-3 days, due to curtailed staffing and product availability. You will receive an email with tracking information when your order has entered our fulfillment que and we have generated the shipping label; tracking information will be available once the order has been transmitted to the carrier (USPS or UPS). We are doing the best we can under difficult circumstances. We appreciate your patience and understanding as we navigate these uncertain times together.
Return and Refund Policy
Our goal is to provide outstanding customer service as well as the freshest, most delicious coffee at all times. If you are unhappy in any way with your order, please contact us immediately at (209) 728-8634 or firstname.lastname@example.org and we will do our best to resolve your issue and ensure you are happy with both our service and our products!
Due to the perishable nature of our products, all coffee sales are final. Product returns for exchange or refund are accepted only in the case of an error made by us while processing your order, e.g. wrong coffee or grind shipped, or damage to your shipment while in transit. In order to be eligible for a replacement shipment, you must notify us within 5 calendar days from the date of receipt of your order of any problems with the order. Please contact us by email or phone to receive a return authorization and return shipping label. We will reship the correct product once we have received your returned package.
Payment and Billing Information
Payments are processed via Shopify's secure eCommerce gateway or through your personal PayPal account. We take your privacy and security very seriously when you buy coffee online from us. We never sell or otherwise share any of your personal information.
By providing a credit card or Paypal information, you represent and warrant that you are authorized to use the designated payment method and that you authorize us (or our third party payment processor) to charge your payment method for the total amount of your purchase, including shipping charges. If the payment method cannot be verified, is invalid or is otherwise not acceptable, your order may be suspended or cancelled. You must resolve any problem we encounter in order to proceed with your order.
Subscriptions – Terms of Service
Payment and Billing Information
When you sign up for a coffee subscription for yourself or as a gift, you expressly acknowledge and agree that (a) Gold Country Roasters (or our Third Party Payment Processor) is authorized to charge you on a recurring basis for your coffee subscription for as long as your coffee subscription continues, and (b) your coffee subscription(s) is continuous until you cancel it or we suspend or stop providing access to the service. By providing a credit card or other payment method that we accept, you represent and warrant that you are authorized to use the designated payment method and that you authorize us (or our third party payment processor) to charge your payment method for the total amount of your subscription or other purchase (including any applicable taxes and other charges) (collectively, as applicable, an “Order”). If the payment method cannot be verified, is invalid or is otherwise not acceptable, your Order may be suspended or cancelled. You must resolve any problem we encounter in order to proceed with your Order. In the event you want to modify or update payment information associated with your Gold Country Roasters account, you can do so at any time by logging into your account and editing your payment information. You acknowledge that the amount billed may vary due to changes in your Subscription (quantity and/or type of coffee), the cost of raw materials or shipping costs and you authorize us (or our third party payment processor) to charge your payment method for the corresponding amount. If the cost of your ongoing subscription changes, we will provide advance notice via email to inform you of the pending change. If you do not cancel or revise your subscription within 3 days of receiving such notice, your acceptance of the new billing amount will be deemed approved.
Coffee is a seasonal product, and all our coffees are subject to availability based on market conditions beyond our control. Occasionally we run out of coffees that may be part of an ongoing subscription. We reserve the right to impose quantity limits on any Order, to reject all or part of an Order, to discontinue offering certain Products and to substitute Products (including, but not limited to, specific coffees). Should there be an issue with availability of any coffee in your Subscription order, we will provide notice via email before your order ships, and will work with you to modify, suspend or cancel your subscription order as necessary.
You many cancel your subscription at any time by logging into your account and following instructions to cancel the service, or emailing us at email@example.com. You must cancel or notify us at least 3 days before the recurring subscription renewal date for the cancellation to be effective before the next scheduled shipment.